About us

Welcome to Vitalac, the leading name in e-commerce in Bangladesh. Since our inception, we have been at the forefront of delivering exceptional online shopping experiences, making us the largest and most trusted marketplace in the country. Our commitment to quality, convenience, and innovation has made us a household name in every corner of Bangladesh.

At Vitalac, we believe that shopping should be simple, accessible, and rewarding. That’s why we have developed a platform that caters to the diverse needs of millions of customers, offering everything from essential goods to luxury items, all at the click of a button. With our expansive product catalog and user-friendly interface, we bring the world to your doorstep.

Our Vision

Our vision is to redefine online shopping in Bangladesh by setting new standards for customer satisfaction, innovation, and efficiency. We aim to connect people with the products they love while fostering trust and reliability at every step of their journey. As pioneers in the e-commerce space, we strive to create opportunities, empower businesses, and contribute to the growth of the digital economy in Bangladesh.

What Makes Us Stand Out?

Nationwide Reach: From bustling cities to remote villages, Vitalac ensures that every customer in Bangladesh can shop without barriers.
Diverse Product Selection: With thousands of products spanning categories like electronics, fashion, groceries, home essentials, and more, we offer something for everyone.
Customer-Centric Service: We prioritize your satisfaction with safe, timely deliveries, hassle-free returns, and responsive customer support.
Unmatched Reliability: Our secure payment options, transparent pricing, and authentic products have earned us the trust of millions.
Innovation-Driven: We continuously improve our technology and services to provide a seamless shopping experience for our customers.

Our Journey

Vitalac started as a small online platform with a big dream: to make quality products accessible to everyone in Bangladesh. Over the years, we have grown into a powerhouse of e-commerce, serving millions of satisfied customers and partnering with thousands of trusted sellers. Our journey has been marked by innovation, customer loyalty, and a relentless drive to improve and expand our services.

Today, we are proud to be the largest e-commerce platform in Bangladesh, connecting people, businesses, and communities through a shared vision of growth and excellence. Whether it’s providing essential goods during challenging times or enabling businesses to reach new heights, we are committed to making a difference.

Why Choose Vitalac?

When you shop with Vitalac, you’re not just buying products; you’re joining a community that values trust, quality, and innovation. Our platform is designed to make every step of your shopping journey effortless and enjoyable. Here’s what sets us apart:

Exclusive Deals: Enjoy unbeatable discounts, flash sales, and promotions across all categories.
Personalized Shopping: Our platform uses smart algorithms to recommend products tailored to your preferences.
Sustainability Commitment: We are dedicated to reducing our environmental footprint through eco-friendly practices and packaging.
Empowering Sellers: We support thousands of local businesses by providing them with a platform to grow and succeed.

At Vitalac, we are more than an e-commerce platform; we are a bridge between aspirations and achievements. We look forward to continuing this journey with you and making online shopping better every day.

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Privacy Policy

At Vitalac, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please refrain from using our platform.

1. Information We Collect

To provide the best possible experience, we may collect the following types of information:

Personal Information: Includes your name, email address, phone number, shipping and billing address, and payment details.
Account Information: Login credentials such as your username and password.
Usage Data: Details about how you interact with our website, including pages viewed, time spent, and navigation patterns.
Device Information: Information about the device you use, such as browser type, operating system, and IP address.
Cookies and Tracking: Data collected through cookies and similar technologies for analytics, marketing, and functionality purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payments, shipping, and notifications.
To provide customer support and respond to inquiries.
To personalize your shopping experience by recommending products based on your preferences.
To improve our website, services, and marketing efforts through analytics and user feedback.
To comply with legal obligations and enforce our terms of service.
To communicate with you about promotions, updates, and special offers (with your consent).

3. Sharing Your Information

We respect your privacy and only share your information under the following circumstances:

With Service Providers: Third-party vendors who assist with payment processing, order fulfillment, and marketing.
With Business Partners: For joint marketing campaigns and promotions.
For Legal Compliance: To comply with legal obligations, such as responding to subpoenas or court orders.
With Your Consent: If you explicitly agree to share your information with third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that allow us to:

Remember your preferences and login details.
Analyze website performance and visitor behavior.
Deliver personalized advertisements based on your browsing history.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities of our website.

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. While we strive to safeguard your information, no method of transmission or storage is 100% secure.

6. Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Request the deletion of your data, subject to legal requirements.
Withdraw consent for marketing communications at any time.
Opt-out of cookies and tracking technologies through browser settings.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your privacy.